Privacy Policy

1.1 Introduction

1SIMBox respects your privacy and is committed to protecting your personal information globally. This Privacy Policy applies to all users of our website, mobile applications, and eSIM/SIM services.

It ensures compliance with:

• GDPR (EU)
• CCPA/CPRA (California, US)
• PIPEDA (Canada)
• PDPO (Hong Kong)
• CASL (Canada, anti-spam)
• Other applicable local telecom and data privacy laws

1.2 Information Collected

• Identity & Contact: Name, email, phone, billing address, government ID (if required)
• Payment Information: Credit/debit card, e-wallet, bank info
• Device & Usage: IP, device identifiers, OS, session logs
• Location Data: GPS, network-based, SIM/eSIM usage
• Communications: Customer support emails, chats, feedback
• Cookies & Analytics: Website/app usage tracking

1.3 Use of Information

• Provide and manage eSIM/SIM services
• Process payments and maintain billing
• Customer support and notifications
• Fraud detection and prevention
• Compliance with telecom, tax, and legal requirements
• Marketing communications (only with consent)
• Network optimization and analytics

1.4 Data Sharing

We may share personal data with:

• Service providers: Payment processors, cloud infrastructure, network partners
• Regulatory authorities: Telecom regulators, law enforcement
• Business partners: For roaming services
• Corporate transactions: Mergers, acquisitions, or business transfers

International transfers: All cross-border data transfers are secured with GDPR-approved safeguards or equivalent legal mechanisms.

1.5 Data Retention

Retained only as long as required for service, compliance, fraud prevention, or legal obligations. Data no longer required is securely deleted or anonymized.

1.6 User Rights

Depending on jurisdiction, you may:

• Access, correct, or update personal information
• Delete your account and data (see User Deletion Policy)
• Withdraw consent at any time
• Object to processing
• Lodge complaints with local authorities (ICO, OPC, PDPC, CNIL)

1.7 Security Measures

• Encryption for sensitive data
• Access control and authentication
• Secure storage and backups
• Regular security audits

1.8 Children

Services are intended for users 16+. We do not knowingly collect data from children under 16.

1.9 Cookies & Tracking

Cookies and analytics track usage for service improvement. Users can opt out via browser/app settings.

1.10 Updates

Privacy Policy updates are posted at www.1simbox.com/privacy-policy. Continued use indicates acceptance.

1.11 Contact